Privacy Policy

Last Updated: June 2026

Reformulate ("Company", "we", "our", or "us"), operating under the brand name Reformulate, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or use our Website, products, and services.

By accessing or using the Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• Order Details

• Payment-Related Information

• Customer Support Communications

• Any information voluntarily submitted through forms, registrations, surveys, inquiries, or reviews

Technical Information

• IP Address

• Browser Type and Version

• Device Information

• Operating System

• Referring Website Information

• Website Usage Data

• Cookies and Similar Tracking Technologies

2. How We Use Your Information

We may use the information collected for the following purposes:

• Processing and fulfilling orders

• Delivering products and services

• Managing customer accounts

• Responding to inquiries and support requests

• Providing order confirmations and transactional updates

• Improving Website functionality and user experience

• Conducting analytics and performance monitoring

• Preventing fraud, unauthorized transactions, and security threats

• Complying with legal and regulatory obligations

• Maintaining business records

Where permitted by applicable law, we may also send promotional communications regarding:

• New product launches

• Special offers

• Discounts and promotions

• Company updates

• Marketing campaigns

You may opt out of marketing communications at any time.

3. Payment Information

Payments made through the Website are processed by authorized third-party payment gateways and service providers.

Reformulate does not store complete debit card, credit card, UPI, or banking information on its servers.

Payment information is handled directly by the respective payment service providers in accordance with their own privacy and security policies.

4. Cookies and Tracking Technologies

The Website may use cookies, pixels, and similar technologies to:

• Improve user experience

• Analyze Website traffic and performance

• Remember user preferences

• Personalize content and recommendations

• Measure advertising effectiveness

• Enhance Website functionality

Users may disable or manage cookies through their browser settings. However, certain Website features may not function properly if cookies are disabled.

5. Sharing of Information

We may share information with trusted third parties, including:

• Payment Processing Partners

• Shipping and Logistics Providers

• Technology and Hosting Service Providers

• Marketing and Analytics Providers

• Professional Advisors, Auditors, and Consultants

• Government Authorities, Regulators, or Law Enforcement Agencies where required by law

We do not sell, rent, or trade personal information to third parties for their independent marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access

• Disclosure

• Misuse

• Alteration

• Loss

• Destruction

Despite our efforts, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of information.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide products and services

• Process transactions

• Fulfill contractual obligations

• Comply with legal, tax, accounting, and regulatory requirements

• Resolve disputes

• Enforce agreements and policies

When information is no longer required, it may be securely deleted or anonymized.

8. User Rights

Subject to applicable laws, users may have the right to:

• Access personal information held by us

• Request correction of inaccurate information

• Request deletion of information where legally permissible

• Withdraw consent where processing is based on consent

• Object to certain types of processing

• Request information regarding how personal data is used

Requests may be submitted using the contact details provided below.

9. Third-Party Services

The Website may contain links to third-party websites, applications, or services.

Reformulate does not control and is not responsible for the privacy practices, content, or policies of third-party websites.

Users are encouraged to review the privacy policies of third-party websites before providing any personal information.

10. Children's Privacy

The Website is intended only for individuals who are at least 18 years of age.

We do not knowingly collect personal information from individuals under the age of 18 years. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

Reformulate reserves the right to modify, update, or revise this Privacy Policy at any time.

Any changes will be posted on this page along with an updated revision date.

Your continued use of the Website after any modifications constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:

Reformulate (Reformulate)

Phone: +91 9560666704

Email: sales@reformulate.in

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

13. Consent

By accessing or using the Website, creating an account, placing an order, submitting information, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of information as described herein.